How local social service delivery pandemic lessons might shape post-COVID realities
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Issue Date
2022
Authors
Schmid, Jeanette
Bradley, Holly
License
Subject
Abstract
This contribution considers the ways in which COVID-19
impacted social service delivery in the central Vancouver Island region
over 18 months after the declaration of the pandemic. Significant shifts
in the external and internal environment were made to accommodate
requirements of public health orders, ensure safety in service, and
respond to the heightened needs of certain sectors of the population. The
impact had a different character for each of six-month tranches studied.
Lessons for a post – COVID-19 future include: make micro- to macro-level
shifts that allow room for rapid adaptation; facilitate inclusion, especially
of those most marginalized; and ensure ongoing reflection. This involves
keeping in mind the needs of service users, service providers, and the
community.
Description
This articles was originally published as: Schmid, J. & Bradley, H. (2022). How local social service delivery pandemic lessons might shape post-COVID realities. Canadian Social Work Review, 39(2), 93-100. https://doi.org/10.7202/1096802ar