Crisis resource management in disaster
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Issue Date
2021-06-23
Editor
Authors
Bly, Jared Douglas
License
Subject
Crisis management
Decision-making
Disaster management
Emergency management
Teamwork
Decision-making
Disaster management
Emergency management
Teamwork
Abstract
The behavioural, social, and cognitive skills that guide response to emergencies and disasters
make up crisis resource management (CRM). Emergencies and disasters are different types
of events. Both are crises with potential to harm. They differ qualitatively and quantitatively. An
emergency is a local event, manageable with resources usually available. A disaster is bigger,
involves multiple organizations, and has the potential for much greater harm. Importantly, a disaster
presents needs that exceed available resources. Though CRM is often applied to both, the
same skills may not be equally valuable in events of different natures and magnitudes. The goal
of this systematic review of CRM in disasters is to uncover how the components of this framework
may need to be adapted to extreme events and what other, more disaster-specific skills may
need to be considered. Awareness, decision-making, communication, leadership, and teamwork
are foundational components guiding management of a crisis of any proportion. Extreme complexity
makes adaptation, collaboration, and trust overarching themes in disaster response. Education
and networks, though not components of response per se, were highly influential on the
response phase and thus also included in this analysis.