Item[Pre-print] The role of family in residential treatment patient retention(Springer, 2017-08) McPherson, Carson; Boyne, Holly; Willis, Robert A.This study aims to examine the completion rate of individuals in a residential addiction center when the individual's family members or significant others participate in the therapeutic process, contrasted with those who have no family participation. Data was analyzed from 274 patients enrolled in a residential addiction treatment program. These patients were divided into two groups, one having had family participation during treatment, the other having no family participation. These groups were analyzed for successful program completion across various characteristics. Outcome analysis reported a 9.62% increased program completion rate for those with a family member or significant other involved in a seven-day family program. ItemCritical success factors in the development of folksonomy-based knowledge management tools(Idea Group Inc., 2010-07) Owen, Kenneth; Willis, Robert A.This chapter examines three important aspects of folksonomies; common design factors found in folksonomies, developmental patterns of mature folksonomies, and the identification of knowledge consumer behaviors that can act as metrics for the evaluation of a small-scale folksonomy. In identifying desirable design elements, a comparative examination of tags and objects was made using a study conducted at Lakehead University. From this project, an exemplar of an effective folksonomical data structure was derived. User behavior was examined and categorized to identify behaviors that can be monitored and measured as indicators of user satisfaction. The authors analyze the structures of a folksonomy and synthesize a practical model of an effective folksonomy in the context of knowledge management. ItemContractual obligations between mobile service providers and users(Idea Group Inc., 2007) Willis, Robert A.; Serenko, Alexander; Turel, OfirThis article will present implications for both scholarship and practice. In terms of academia, it is believed that researchers conducting empirical investigations on customer loyalty with mobile services should be aware of the two independent dimensions of the business-customer relationship and utilize appropriate research instruments to ensure the unidimensionality of each construct. ItemEnhancing IS education with flexible teaching and learning(Journal of Information Systems Education, 2007) Goode, Sigi; Willis, Robert A.; Wolf, James R.; Harris, Albert L.Flexible teaching and learning is not a new concept, but it is one that we, as educators, do not focus on enough. Designing and delivering innovative, exciting and relevant learning experiences is needed if we are to make our classes good learning experiences. Information systems (IS) educators deal with technology every day, yet we are sometimes the first ones to forget how to use it in the classroom. Educators must recognize the importance of increasing student control over and active participation in their own learning. This Special Issue of the Journal of Information Systems Education looks at flexible teaching and learning in the IS classroom. We present eight papers on flexible teaching and learning, dealing with both the face-to-face and online classroom environments. We hope that the ideas presented in these papers will foster your thinking in using flexible teaching techniques. In the end, flexible teaching and learning focuses on improving student learning, a goal that we all aspire to in our classrooms.